What do I do if I’ve lost my SASSA card?

If you have lost your SASSA payment card, it is important to take immediate action to protect your funds and prevent unauthorised access.

lost sassa card what to do
  1. Report the loss: Contact the SASSA helpline at 0800 60 10 11 as soon as possible to report the loss of your SASSA card. Provide them with the necessary details, such as your personal information and card number, to assist in the process.
  2. Card deactivation: SASSA will deactivate your lost card to prevent anyone else from using it to access your funds.
  3. Request a replacement: Inquire about the procedure to obtain a replacement card. SASSA will provide instructions on how to proceed and may require you to visit a local SASSA office to initiate the replacement process.
  4. Follow the instructions: Follow the guidance provided by SASSA regarding the replacement of your lost card. They will inform you of the necessary steps, documents, and any fees that may be involved.
  5. Protect your personal information: During this process, it is crucial to safeguard your personal information and not share it with unauthorised individuals. Be cautious of potential scams or fraudulent attempts to obtain your personal details.

Remember, the specific process and requirements for replacing a lost SASSA payment card may vary, and it is best to contact the SASSA helpline or visit a local SASSA office for accurate and up-to-date information tailored to your situation.

They will guide you through the necessary steps to address the loss of your card and ensure the safety of your funds.

What is the SASSA Card?

The SASSA card, also known as the SASSA-branded payment card, is a card issued by the South African Social Security Agency (SASSA) to beneficiaries of various social grants. The card serves as a method for recipients to receive their grant payments electronically and access their funds.

Here are some key points about the SASSA card:

Payment Method

The SASSA card is used to receive and access grant payments from SASSA. It is an alternative to receiving grants through traditional methods such as cash payments or checks.

Electronic Payment System

The card is linked to SASSA’s Electronic Payment System (SEPS). This enables the secure and efficient transfer of grant funds to beneficiaries.


The SASSA card typically functions as a debit card. It enables beneficiaries to withdraw cash, make purchases at retailers, and perform other financial transactions.

PIN-based Access

The card is protected by a Personal Identification Number (PIN) chosen by the beneficiary. The PIN is required to access funds and complete transactions.

Security Features

SASSA cards often have security features such as chip technology to protect against fraudulent use and ensure the safety of beneficiary funds.

SASSA Payment Channels

The card can be used at various SASSA-approved payment channels. These include ATMs, point-of-sale terminals at retailers, and participating banks.

For the most accurate and up-to-date information about the SASSA card and its functionalities, you should contact the SASSA helpline at 0800 60 10 11 or visit a local SASSA office. They will provide you with the necessary information and guidance regarding the SASSA card program.

7 thoughts on “What do I do if I’ve lost my SASSA card?”

  1. the grace headshot

    Good day

    kindly assist my uncle is mentally disabled and earning Sassa, but 2 months ago he was mugged they took his Id and his Sassa card, how do I Block his card and do a replacement.

  2. the grace headshot

    I lost my Sassa card but when i call the number to block my card they say they cant help me wht should i do

  3. the grace headshot

    I lost my sassa card and when I’m trying to call the assisted number is not going thru ,I don’t know wat to do.plz help

  4. the grace headshot
    Felicity Angeline Khan

    I lost my SASSA card my calls couldn’t get thru to the agency and i tried to apply online that also don’t work is there any one to assist please

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