How to Reverse eWallet on FNB

The following article offers comprehensive guidance on rectifying eWallet payments using the FNB app.

Explore the two available methods, detailed instructions, and essential factors including fees and transaction timeframes. Prevent erroneous transactions by verifying recipient details prior to dispatching funds.

An Introduction to eWallets

An eWallet is a virtual wallet that facilitates immediate money transfers. It serves as a convenient substitute to conventional banking mechanisms, enabling individuals without bank accounts or those lacking access to physical branches to participate in monetary transactions.

A prominent eWallet service in South Africa is the FNB (First National Bank) eWallet. This service enables users to seamlessly transfer funds via their mobile devices, making it perfect for swift payments or money transfers to acquaintances and relatives.

Nevertheless, there could be occasions where errors occur during an eWallet transaction. Whether it’s a case of accidentally dispatching money to an incorrect recipient or inputting wrong details while initiating the transaction, it’s crucial not to panic, as there is a solution – undoing an eWallet payment via the FNB app.

This article will walk you through the process of how to reverse an eWallet payment using your FNB app account. We’ll share detailed instructions on how you can swiftly and efficiently correct any mistakes to ensure your funds reach their intended destination.

So, let’s delve into our detailed guide on how precisely one can undo an unwanted or mistaken transaction within minutes using all features offered by First National Bank!

Undoing an eWallet Payment via the FNB App

The FNB app provides a handy way for users to rectify eWallet payments in situations of mistakes or incorrect transactions. Two methods are available for undoing eWallet payments using the FNB app – contacting the FNB customer service desk or leveraging a USSD code.

Method 1: Contacting the FNB Customer Service Desk

1. Access your phone’s dialer and key in 120321#.
2. Press “Call” to start the call.
3. Follow the voice prompts and choose option 4, which is specifically set up for reversals.
4. Furnish all necessary details requested by the customer service representative, such as your account information and transaction reference number.
5. Confirm that you wish to proceed with undoing the payment when prompted during this process.

Method 2: Leveraging a USSD Code

1. Access your phone’s dialer application on the mobile device.
2. Dial 130277#.
3. Press the “Call” button.
4. Select ‘Reply’ then choose ‘e-Wallet’ from options provided.
5. Choose ‘Undo Transaction’.
6. Enter recipient’s cellphone number (the one initially used).
7. Confirm the reversal request.

It’s crucial to always verify recipient details before dispatching money through an eWallet transfer. Once funds have been dispatched, it may not be possible to retrieve them if sent incorrectly. This practice will help prevent erroneous transactions.

Please note that there is a fee associated with undoing an e-wallet transaction made through The First National Bank (FNB). A standard charge of R50 is applicable for each undone transaction. This fee covers administrative costs related to processing these requests.

Lastly, the time required for reversal reflection entirely depends on the circumstances surrounding individual cases. It could take anywhere from a few minutes to several hours, depending upon various factors influencing the time taken, including but not limited to network connectivity and system load, etc.

FAQ